Dn99 Privacy Policy – Protecting Your Personal Information
This policy explains how dn99 collects, uses, stores, and protects the personal information of platform users in Malaysia. Please read it carefully to understand your rights.
Effective: 1 January 2026. Updated periodically in line with legal changes and industry best practices.
What information does dn99 collect from users?
When you register or use the dn99 platform, we collect several categories of information to ensure our services run smoothly and securely:
- Account information: Full name, date of birth, email address, phone number, and password (stored in encrypted form).
- Device and browser information: Device type, operating system, IP address, browser type, and screen resolution for security and user experience optimisation purposes.
- Payment information: Transaction records in Malaysian Ringgit (MYR), payment methods used (FPX, Touch'n Go, Maybank, CIMB), and deposit and withdrawal history. dn99 does not store full credit card or bank account details.
- Usage data: Pages visited, session duration, games played, login frequency, and in-platform actions.
- Cookies: Technical and preference cookies to enhance your browsing experience.
All information is collected directly from you during registration or platform use, or automatically through industry-standard tracking technologies.
How is this information used?
Dn99 uses the information collected for the following purposes:
- Verifies user identity and prevents fraud and unlawful activity.
- Processes financial transactions in MYR securely and efficiently.
- Sends important notifications related to your account, security, and services.
- Personalises the user experience based on usage patterns and gaming preferences.
- Complies with Malaysian legal requirements, including anti-money laundering regulations.
- Conducts internal analysis to improve the platform, its features, and customer support.
- Sends promotional content and special offers — only if you have consented to receive them.
Dn99 will not use your information for any purpose beyond what is stated here without first obtaining your renewed consent.
How are cookies and tracking technologies used on this platform?
Dn99 uses cookies and similar technologies to enhance platform functionality and security. Several types of cookies are used:
- Essential cookies: Required for login, session verification, and account security. Cannot be disabled.
- Functional cookies: Saves your language preference, display settings, and session information for a smoother experience.
- Analytical cookies: Helps us understand how users interact with the platform so we can make meaningful improvements.
You can manage your cookie settings through your browser at any time. However, disabling essential cookies may affect the login functionality and security of your dn99 account.
How well is your data protected, and how long is it retained?
Dn99 implements robust technical and organisational measures to protect users' personal information from unauthorised access, loss, misuse, or disclosure:
- SSL encryption on all communications between user devices and dn99 servers.
- Passwords are stored using one-way hashing that cannot be decrypted.
- Access to user data is restricted to staff who require it to carry out their official duties only.
- Continuous security monitoring to detect suspicious activity or unauthorised access attempts.
Account information is retained for as long as your account remains active. Following account closure, certain information may be kept for the period required by Malaysian law before being permanently deleted from dn99's systems.
Is your information shared with third parties?
Dn99 does not sell, rent, or disclose users' personal information to third parties without consent, except in the following circumstances:
- Payment service providers: Transaction details are shared with trusted payment processors to facilitate deposits and withdrawals in MYR securely.
- Legal requirements: dn99 is required to disclose information when ordered by a court, law enforcement agency, or qualified Malaysian regulatory authority.
- Fraud prevention: Where suspected fraudulent activity or money laundering is detected, relevant information may be shared with the appropriate authorities.
Every third party that receives dn99 user information is required to uphold equivalent privacy standards and use that information only for the purposes authorised.
Your rights as a user and how to contact us
As a dn99 platform user, you have the following rights regarding your personal information:
- Right of access: You may request a copy of the personal information dn99 holds about you at any time.
- Right to correction: If your information is inaccurate or out of date, you have the right to request an immediate correction through your account settings or by contacting customer support.
- Right to erasure: You may request deletion of your personal information, subject to applicable legal requirements and mandatory retention periods.
- Right to object to marketing: You can opt out of receiving promotional communications at any time through the preference settings in your account.
This privacy policy may be updated from time to time. Any significant changes will be communicated to users via their registered email or an in-platform notice. If you have any questions about this policy or wish to submit a request regarding your personal data, please visit FAQ us or contact the dn99 support team at [email protected].
Still have questions about how dn99 handles your data?
Visit our FAQ section for more information, or create an account to start enjoying a safe and protected entertainment experience.